Search Global pops up message - How to deactivate?

[Felipe Morais]

Hi folks,

I need help with the Search Global tool in SN. Right after I click on any module from the ALL Navigator and load the list of records, the Search Global (on the left side of Application scope/Update set) pops up with a message "Search is now even smarter". This does not happens to my user, but happens to other users in the instance. 

I need to deactivate this pop up message, but couldn't find anything on the instance nor on the community/online.

[Danish Bhairag2 · Accepted solution]

Hi @Felipe Morais ,

Can u take a look at below link please.

https://www.servicenow.com/community/developer-forum/global-search-is-not-returning-results-and-only...

Please mark my answer as helpful & accepted if it helps you resolve your issue.

Thanks,

Danish