Search issue on CSM portal

Roopa Banala
Tera Contributor

When trying to search for a CR on the portal, it returns its correspondent RFCH case. We need it to return the only CR case so that the customer can see all the up to date notes. Is there any other solution for this?

1 REPLY 1

Roopa Banala
Tera Contributor

Need help on this issue as it is a critical issue. Thanks in advance.