Resolved! DESC order on Number for 'Data Table from URL Definition' widget
Hi, I'm not able to see where exactly to set the order the list gets presented. I would like it ordered Desc, based on Number. Table = incident Thanks.
Forum Posts
Resolved! Flow Designer - Update Case
What is the purpose of the Case Reference field? If I use the dropdown, it shows me existing Case numbers. I don't know if that is beneficial in any way or not. This is my first flow that I am trying, I am doing a lookup records action that is pullin...
Resolved! Customer Service Management - Portal - Create Contact
Hi Working on implementing Customer Service Management but have a question around creating and managing contacts on the customer facing portal. The SN documentation seems to refers "Manage Users" but I can only see "View Contacts". The user I am test...
Resolved! Is there a log for the Global Text Search
We have had users report unexpected search results but have been unable to duplicate them. Is there a Log where we can go check on exactly how they did their search?
Resolved! How to Improve Searchability in Knowledge Base
Can someone tell me which primary field improves searchability in the Knowledge Base more than any other(s)? For example, say I have a Knowledge Article #1 where "XYZ" appears in the Title of the article, the Meta field, and in the body of the artic...
SLA Definition based on Assignment group schedule
Hi All, We have a requirement to runs the SLA based on Assignment group schedule for Cases in HR Scoped application on Kingston version. In our instance we are NOT maintaining schedules/ contact for assignment groups. Please let me know the possible ...
Field Type File Attachment
Hi All, i am using London release of service now and there is field type "File Attachment" i am making it mandatory and even if after uploading it is again giving me error mandatory error message please help.
How do I create a carriage return in a string variable
The background I capturing a bunch of field via CSM portal form and creating an incident. Now I want to create a task that describes aspects of the incident so I am concatenating these fields in the tasks' Description field. Problem The problem is...
Resolved! How to add custom attachment button on change request form other than given option.
How to add custom attachment button on change request form other than given option.
Resolved! Account creation logic
Hi all! I need some help with creating customer accounts in my instance. Because of the OOTB logic of the account table (customer_account) being extended of the core_company table, logic dictates that records are created on the company table after cr...
User account repeatedly locked out - every day
Has anyone come across a user that is locked out of there account everyday? This is affecting the Production instance and they have the ITIL role.
Auto-assignment of Cases based on skills
I want to enable case auto-assignment based on skills. Skills have been configured and agents assigned to these skills. How do I enable auto-assignment in CSM?
How to setup new Email Accounts to service all the incoming emails into a GMail account (example@gmail.com) from ServiceNow?
I want to setup an email where customers of a small company can send their support requests to. All the emails should be accessible from servicenow instance.We will then write Inbound email actions to appropriately create casesSend automated email no...
"Contains" search on reference field in cases not using "name" column
Hi, I'm trying to make an account field suggest values based on the input of the user, using "contains". Using the following attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=street;city,ref_ac_columns_search=true glide.ui.ref_ac.start...
Resolved! A way to add exceptions for glide.pop3.ignore_senders?
We have an issue whereby some emails are being rejected because the property glide.pop3.ignore_senders includes "postmaster." In most cases, this does exactly what we need it to do - however, we receive some valid tickets from Salesforce with the f...
