We have an issue whereby some emails are being rejected because the property glide.pop3.ignore_senders includes "postmaster." In most cases, this does exactly what we need it to do - however, we receive some valid tickets from Salesforce with the f...
I'm looking to use the REST API to programmatically interact with Cases, can anyone help out with where the relevant data for cases, and responses to cases, is stored so that I can address it using the API?
I am looking for the components that get affected during the downtime of ServiceNow and what counter measures we can take during such kind of Outage? As an example, for Incident Management, we can log the incidents in an excel sheet during the downt...
Dear Folks, We want to make all the variables of the form as read only after submitting the service. Please help me to achieve the same. thanks & Regards, Ankit Kumar
I want to get the ip address of the user session who triggered the event . Since i am using the OOB event, i have to get this data in script action. But i am unable to use the gs.getsesion().getClientIp() method and get the correct result. Please hel...
Hi Everyone, I have a requirement that the PDF generate for that particular case when the case is in any state. If you have any solution, please share. Advance Thanks.
Hi, I'm trying to create a list collector based on the CMDB_CI_COMPUTER table using multiple conditions. The table has two fields: - Assigned to (assigned_to) - Custodian (u_custodian)I've tried doing this through a script include:function getassign...
Hello, We have added pictures of our employees on their live feed profile (company pictures), so that these pictures appear on the small round avatar next to their names throughout the SNOW interface (e.g. all ticket forms in the activity log). Howev...
Hi , Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before...
We created scoped application in studio then we used form design to create some fields. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’? Then wr created one more field using form layout and th...
I work with the Dept of Veterans Affairs in the Major Incident Management team for the Office of Information and Technology. We recently started using Service Now. Previously we used CA and before that Remedy. The naming conventions for the Assign...
I imported data to a table using a transform map. The weird thing is that the data in 1 field is truncated to 40 characters. I checked the transform table, and the field is set to a max of 4000 characters. The target table is also set to 4000 charact...
Hi Team, I am trying to trigger workflow from Business rule and pass values to workflow variable from Business rule. I used the syntax from below link . Workflow got triggered successfully but values are not getting assigned to workflow variables. Re...
In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case. I tried this HREF/URL- id=csm_cases&table=sn_customerservice_case&create=csp. Please advise me...
I am responsible to manage the SLAs for L2 teams and have been seeing a huge inflow of incidents in the past 3 months. On analysing i found that more than half the volume of incidents are L1 incidents that incorrectly come to my team. My team gives t...
