Reopen cases in CSM
Hi, Is there an option to re-open a closed case in Customer Service? Please let me know Thank you
Forum Posts
Resolved! Location reference is not showing any hierarchy associated with Contact record
Hi, In the case form, I have a reference field contact.location trying to show the location of the contact but it doesn't show up. I could see the location record associated with the contact record in the cmn_location table. It looks like there is ...
want to view deafult both work notes and visible comments
i have two fields on case form work notes and visible comments which is journal fields when agent opens it showing only one fields on clicking on journal field only it is showing all. but my requirement was by default it should show both values. c...
Contact not able to edit Watchlist on Service Portal
Hello all I have created a custom Watchlist widget to add only Servicenow users to a Case Watchlist. As a system admin I can add all the users from Servicenow to any Case which works fine(See Screenshot). But When I impersonate a contact and in thei...
Resolved! Creating a case via inbound email action
Hi All, We have a requirement to create a case via inbound email action when from address matches user profile in user table. Use case is like when we send a mail from our outlook to xyz shared mail box, then that shared mailbox will forward that ema...
How to get encoded query display value
Hi Everyone, I want to get date time fields display values so how can i get it in encoded query . Example: opened on today opened_atONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()
How to give display message in case form using flow designer.
Hello Community; I created one flow designer. it is successfully run. But I want to show(alert/display) flow designer output in form form. So copy the code from code snippets in flow designer and then make a business rule. But this business rule not ...
How can I customize the ${NOTIF_UNSUB} macro?
Hello everyone,my first question here in the forum refers to the macro ${NOTIF_UNSUB} which is used in the mail template "Unsubscribe and Preferences".The template provides a hyperlink with a predefined mailto content like: mailto:xxx@xxx.de?subject=...
How to limit the selection of choice list up to 3 in checkbox
Hello Developers, I have a requirement where I used 6 checkboxes in the catalog item, but I have to restrict the user to select the utmost 3, please let me know how to achieve this. Thanks in advance, Akhil.
Resolved! How to hide empty variables on Approval form?
Hello Experts! I want to hide unanswered(Empty) variables on the approval from. I have few Service Requests where there are multiple variables created. mandatory ad non-mandatory. I want to hide variables which are not filled by the end user. If it's...
Jelly syntax for form input controls in UI page
I am creating custom UI page which have input form controls and onclick of submit the data should be stored in table. I have used basic html,css,bootstrap to create this form. 1) I have to display dynamic fields in dropdown from table so how to chang...
Resolved! What specific roles can be given to a tester and what roles can be given to a developer to access the test management module?
In my understanding we can give the following roles to any user in order to access the test management module admin, tm_test_manager, tm_tester, itil. But what specific roles should be given to a tester and what specific roles needs to be given to d...
Resolved! Users not able to view KB Articles
Hello team, I have have users getting this prompt when opening/viewing a KB article: "You do not have sufficient privileges to access this knowledge item". This has error has just occurred. Users have been able to open/view articles before however ...
Resolved! Not able to install plugins?
Hi All! I want to install 1. Connect Support and Service Portal Integration2. Connect Support Manager's Dashboard3. Connect Support Routing I am not getting in the plugin list. How to do it? Can someone help me? Thank you in advance!
Resolved! OOB social media components.
which are the oob social media component ServiceNow support.for that is any plugin required?
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