Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html
But, it seems to me like there hasn't been any updates to this plugin for a long time? For instance, there's barely any (if any?) ways to design or change any interface of the Community. Is it a product that will eventually die? Furthermore, I really can't find a lot of information elsewhere on people who use it.
I doubt that this Community portal is built on the Communities Plugin, but I'm surprised that this isn't something ServiceNow puts more effort into, as they know themselves how valuable a community is.
Thank you!
