Activity feed
Enable users to quickly review content based on their subscriptions. Feedback actions such as reply, mark correct, and event RSVP are available directly in the feed.
Analytics
Understand user engagement with KPIs, including an overview of activity as well as content-, forum-, and topic-specific analytics.
Case integration
Set rules to manually or automatically escalate unanswered questions into cases in Customer Service Management.
Content types
Allow users to post various types of content, including questions and answers, blogs, videos, events, and documents. Maintain read/write access control at the forum level through granular permissions.
Cross-portal search
Integrate with the customer service portal or employee service center so users can search for information or solutions across all self-service options, including Communities, Knowledge Management, and Service Catalog.
Events
Host physical or online events and include an event landing page with all details. Accept RSVPs and waitlist others when capacity is met.
Forums
Provide structure to discussions. Define areas by product, topic, or category. Control visibility by designating whether areas are public or private.
Forum moderation
Set content to require approval. Community users can report content, with triggers to hide content based on multiple reports. Automate moderation of new user approval as well as monitoring for banned words.
Gamification
Set rules for activities that translate to points. Rank users with levels based on accrued points. Grant badges when activities are completed. Encourage competition with leaderboards.
Guided setup
Get guidance with the necessary initial configuration. Track progress of which steps have been completed and what remains, then return at a later time to complete setup.
Harvest knowledge
Allow moderators to harvest solved questions as new knowledge articles and attribute the solution to the community member.
Self-registration
Enable users to register in a Captcha-supported, two-step process. Choose whether to require acceptance of terms and conditions for users to join and participate.
Subscriptions and notifications
Allow users to subscribe to and manage notifications from specific content, forums, topics, and users.
