Service id issue

[Anusha Medharam]

I created one field in case form that field name is "multiple service id" reference Table is Install base item. whenever customer has sent multiple service id s though Email , we need map that service ID s in case form multiple service ID field.

[Mark Manders]

That all depends on how the data is coming in through email. You need to be able to filter it and transform it to the sysID's so you can fill your list field. Without an example of the email, there is no way to start with an answer.