Issue with Customer Registration Widget

[Sathwik1]

I just cloned customer registration widget and added to the page.. no changes did... but css layout got distrubed.. why so? there are no page instance level css.

First Block - Customer Registration (Original Widget)

Second Block - Cloned Customer Registration Widget

@Tanushree Maiti @Ankur Bawiskar 

[Tanushree Maiti]

Hi @Sathwik1 

Layout issues occur because default Service Portal widgets depend on theme-level CSS or specific styles targeting original sys_id, which are lost when the widget is cloned.

Refer this post : you will get more clarity .

https://www.servicenow.com/community/employee-center-forum/widget-styles-missing-after-clone/m-p/244...

https://www.servicenow.com/community/employee-center-forum/widget-styles-missing-after-clone/m-p/274....

[Sathwik1]

Hi @Tanushree Maiti I checked the article, but not able to understood what I need to update it, because code looks exactly similar.. can you pls once try in your PDI please? that would really helps me to findout my issue.

[Tanushree Maiti]

Hi @Sathwik1 

Check the Page's theme CSS-> copied to Widget one .. Refer the post as they have done.

When I will get free time, will check.

[Ankur Bawiskar]

@Sathwik1 

I think it's related to how the clone handles the CSS and it's linkage with the widget