ServiceNow CSM Portal Access & Registration

[anandnaikk1]

ServiceNow CSM Portal Access & Registration

• The self-registration feature enables new customer contacts to submit registration requests through the customer portal.
• A customer contact can submit a registration request using a valid registration code.
• The request is then sent to the customer administrator of that account for approval.
• The request is either accepted or rejected. If accepted, a new account is created, and the customer contact gets an email with a user ID and a temporary password. 
• When logging in to the portal for the first time, the customer contact needs to change the temporary password. 
• If rejected, the customer contact gets an email notification.
• If a request is submitted with an incorrect registration code, a notification message appears "Invalid Registration Code” on the form.

Category	Requirement ID	Team Focus	Requirement Description
ServiceNow CSM Portal Access & Registration	REQ-CP-001	Customer	As a Standard and Premier customer, I should be able to self-register for logging into the customer service portal using a unique registration code.
ServiceNow CSM Portal Access & Registration	REQ-CP-002	Customer	As a Restricted customer, I should not be able to self-register and must contact my account manager for portal access.
ServiceNow CSM Portal Access & Registration	REQ-CP-003	Customer	Upon successful approval of a self-registration request, I want to receive an email with a user ID and temporary password.
ServiceNow CSM Portal Access & Registration	REQ-CP-004	Customer	On first login, I should be prompted to change my temporary password and set up multi-factor authentication.
Portal Functionality	REQ-CP-005	Customer	I want to access the Customer Service Portal to create & track cases and find self-help information for any enquiry.
Security & Access Control	REQ-CP-006	Customer	I want secure login credentials and role-based access control to ensure only authorised users can access account-related data.
UI/Branding	REQ-CP-011	Admin	The CSM Portal must be FBAU branded (Fujifilm logo, green ribbon), and homepage links must include Privacy Policy, Terms and Conditions, Disclaimer, Resource Library, Feedback, and Contact Us.
Feature Configuration	REQ-CP-007	Admin	As an administrator, I should be able to define visible features based on customer types (e.g., Payments & Invoices, Meter Readings, Service Requests, etc.).
Feature Requests	REQ-CP-008	Customer	As a Standard or Premier customer, I should be able to request additional features not enabled by default.

[GlideFather]

Hi @anandnaikk1,

isn't it a duplicity of the same?
https://www.servicenow.com/community/csm-forum/help-me-with-the-steps-to-solve-below-requirements-it...

[anandnaikk1]

Yes.