ServiceNow CSM vs Salesforce Service Cloud

anthony8
Kilo Explorer

I'm evaluating if ServiceNow CSM has Account Management, Contact Management, etc just like Salesforce Service Cloud. Does it? Does ServiceNow has a CRM module too? I'm current using Siebel Oracle but evaluating a new case tool that has Account Management, Contact Management, etc...

1 ACCEPTED SOLUTION

Yes we have account and contact management in CSM.

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anthony8
Kilo Explorer

Thank you all!