Products

Featured ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured New versions of ServiceNow-integrated third-party models available

What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...

Article

Featured What's New in Now Assist for Creator: Australia GA Release (May 2026 Store Release)

What's New in Now Assist for Creator: Australia GA Release (May 2026 Store Release) Test Agent, in-app agents, MCP client, semantic search, and a wider Build Agent footprint across the platform. Table of contents OverviewThe road to Australi...

Article

Featured Build Agent in ServiceNow: Getting Started Guide - Australia GA

Build Agent in ServiceNow: a practical guide to getting started A working reference for the Australia GA release, covering Build Agent end to end across ServiceNow Studio and the IDE. With the Australia release now generally available, Build A...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Upgrades

Change Overview in SOW blank

After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.Our SOW is OOTB and I have not made any changes. This was working on version...

Question

How to modulate O365 in CSDM - OOB and Simplified version

I'm looking at the alternatives to modulate Office 365 in ServiceNow CSDM. The company that is about to use CSDM is centralized and does not have a complex data structure. I'm looking at the suggestion from ServiceNow regarding O365 and I think it's ...

Question

Now Assist Skill kit throwing error

Hi Everyone, I'm trying to customize Incident summarization but the issue is even without making any changes once I cloned the skill, when I tried to test it its responding with errorAlso the issue happens only in Sandbox instance, its working fine i...

Question

WeChat integration

Hello, recently a customer that has a location in China asked if we could integrate with WeChat and how? I was searching for information about this, and found this in a community a post from 2022: https://www.servicenow.com/community/csm-forum/wechat...

Question

Resolved! Asset Lite vs ITAM - SAM Pro and HAM Pro

Hi Team,Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM a...

Question

Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...

Question

Incident fields have become read only after upgrading our Non production environment to Australia

Hi All, Hoping you can help. Since upgrading to Australia Patch 2 on our Non prod instance, most of our available fields have become read only. Below are 2 examples from our Dev and Prod instances. Has this happened to anyone else and does anyone h...

Question

Access for a Catalog item

HI All,Being a Group Manager, he cannot able to access a Catalog item, but that Group members can access. What could be the reason?

Question

Resolve HR cases Agentic Workflows

Hello Community,I’m currently evaluating the OOTB agentic workflows for HRSD, specifically:Predict and TransferResolve Non‑Critical HR CasesResolve Critical HR CasesIn the ServiceNow Community YouTube demo videos, these workflows function as expected...

Question

summarize Procurement case in the user's preffered language using Now Assist.

Hi Team, I got a requirement where I need to provide the ability to users summarize Procurement case in the user's preffered language using Now Assist. I don't find any related community articles related to this to achieve this functionality, could s...

Question

Flows

Hi ,I want to start learning Flows in ServiceNow, but I do not have any knowledge about them yet.I would like to understand:What is a Flow?What is a Trigger?What are Actions and the different types of Actions?What is Flow Logic?What is a Subflow?How ...

Question

Resolved! Unable to see Related Records tab in SOW

I am able to see Related records tab in DEV but not in TEST. Any suggestions on how to get it back?

Question

MS Teams Integration with servicenow

I did MS integration with servicenow using Webhook, but in the work notes, numbering is showing in grey, how do I fix this.

Question

Regulatory Change Management, Applicable button

Hello Within the compliance workspace, there is a module for Regulatory Change Management. A coordinator with the role sn_grc_reg_change.manager or user is able to mark a New Regulatory Alert as Not-Applicable (state 3 within the sn_grc_reg_change_r...

Question

Converting Reports to Platform Analytics

I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...

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