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SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
The Q2 Australia release brings three major Enterprise Architecture features, and they share one goal: take the manual assembly out of your day. Answering a landscape question, bringing an outside process map into the model, and knowing where AI r...
Enterprise Architecture June 2026 - Australia Release Please check out the Delta Deck attached to this post for the release overview Value Evolution - June 2026 Australia/June 2026 Store Release Please review ServiceNow's Australia/ June 2026 r...
The title colors of the filter element on dashboards don't seem to be able to be updated. The light grey font color doesn't show up well on colored backgrounds.
Hi All,We currently have the legacy Idea Management application, and we have now upgraded to the Zurich release. There is no data in the Idea table. Do we need to install Innovation Management to use the new Idea Management experience? If so, which p...
Hello Community,We currently use CSM for external client facing support & services and are implementing ITSM to support those client requests, with an automated flow from Case to Request (CSM to ITSM).There is a design debate internally:Implementatio...
I have scheduled an report with the type pivot, the report triggered as PDF. Is there a way for use to extract the data from the report. If there are any possibilities please let me know. ThanksMourya
Is anyone else having trouble requesting the instance? I've requested it several times and it still hasn't gone through.
1. Which LLM AI agents use? It is the same LLM always or does it vary?2. Can we configure specific AI agent to use a specific LLM?
Hi, I’m reverting Problem customizations back to out-of-the-box. This worked fine in lower environments before, but since upgrading to the Australia release, the Problem migration Run Checks step fails with a UI Action error.I’ve tried multiple fixes...
In my last article, I explored ServiceNow's new AI Experience Framework and created my first widget from scratch. I purposely did this without AI because I wanted to learn and understand this new technology. Even in the age of generative AI, I firml...
When we asked our customers about how we can improve identity and access management on the platform, one theme was clear. “It’s difficult to understand why someone can or cannot access to resources; I need better visibility on who has access and to w...
what are the Certified possible ways to migrate choices in integrations?
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
Hey Community! I'd like to share an issue we recently encountered with the Service Graph Connector for Meraki (x_caci_sg_meraki) and provide a temporary workaround that helped us restore functionality.Since this integration is delivered through a thi...
Two parts 1) I'm testing out whether or not our Resource assignments "Planned" cost is coming from the Blended rate (which I believe pulls from Labor Rate Card) or the Group rate. Ran in two separate projects in test environment, one matched using bl...
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." — Jack Welch Jack Welch said it well: an organization's ability to learn and translate that learning into action rapidly i...
Hi Community,We’re looking for guidance or shared experiences related to the Agile Development 2.0 deprecations, specifically around Enhancementsand Enterprise Agile Planning (EAP).Context:We actively use Enhancements today as part of our Agile Devel...
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