ServiceNow Knowledge base with external content

[darioninfo]

Hi, in CSM exertations I have often found this question, what are the most correct answers?

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?                (Choose two.)

A. Imported external articles appear as attachments in ServiceNow
B. Only applications that allow WebDAV connections can be integrated
C. The imported article will have the same category it had in the source knowledge base
D. SharePoint blocks this integration

Thanks

Dario

[Maik Skoddow]

Hi @darioninfo 

this is one of my "favorite" questions, as the topic make you hope that ServiceNow is able to import external knowledge to provide that knowledge in the well-know way. 

But unfortunately is not true and you will be disappointed. ServiceNow really only stores the external content as an attachment to an empty knowledge article (I would really like to meet the person who came up with this crazy idea). And furthermore, the content has to be offered via WebDAV protocol by the source to be integrated. 

So the right answers are a) and b)

Kind regards
Maik

[darioninfo]

Hi Maik, thanks for the answer, option C is therefore wrong?  King regards. Dario

[Maik Skoddow]

Exactly!

[Maik Skoddow · Accepted solution]

Hi @darioninfo 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik