ServiceNow OMT -Default the Characteristics Value while placing an order

[vijaymusipatla]

Hi Team,

We are working on the OMT Module, where users can place an Order by selecting the offering and configuring the characteristics.

For Out of the Box Products, we observed the Characteristics are defaulted and would like to know where this configuration is setup.

Thanks

Vijay

[Aneesh-D · Accepted solution]

Dear @vijaymusipatla ,

Characteristic value defaulting is done at the product offering level.
Eg: showing an example of how we create offering and with default values:

you can notice there are 3 offering for the same product: Basic, Pro and Business. and characteristics are values are defaulted. 

So you can go to product offering list and check the characteristic related list to make changes to the default values:

[vijaymusipatla]

Thanks Aneesh!!!