'sold_product' field cannot be made mandatory/not mandatory on Case form
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02-20-2023 06:15 AM
Hello Team
So I have encountered an issue on the case form:
1. I have pulled the 'Sold Product'(renamed to sold item just an FYI) onto the case form.
2. Field has been set to mandatory which is fine but I want to set it to not mandatory depending on some conditions I have created in a UI Policy.
The 'mandatory' checkbox on the dictionary of the field is greyed out and is greyed out/read only within a UI Policy.
I have tried all applicable scopes(global, customer service & customer service install base management) and every time the field is greyed out.
Any help on this would be greatly appreciated, thanks!
Does anyone know what might be causing this and have a solution? thanks.
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02-20-2023 07:01 AM
Hi @Dylan Brohan , Have a look at this post Determining why a field is Read Only (grayed out and not editable)
Thank you
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02-21-2023 01:38 AM
Hello @Sonu Parab thank you for your response, but it appears to have no issues(see screenshot)when utilising the debugger, the mandatory field is greyed out still and prevents me from setting it.
Any ideas why this may be occuring?
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02-21-2023 09:18 AM
@Dylan Brohan I think this is because of scope of application.
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02-28-2024 07:50 AM
Hi Dylan
Did you fing a solution for this? I'm facing the same issue 🙂
