Show Close Case Button when state is Resolved
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12-04-2019 01:45 PM
Hi guys,
is that possible to show the Button "Close Case" which is available when the Case state is "open" also displayed when the state is "resolve"? In Which part i have to look deeper?
thx in advance
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12-04-2019 01:59 PM
Hi,
You need to modify the condition on the UI action, you will find the condition which restricts the button/UI action to get visible when the case is in resolved state.
Kindly mark my answer as Correct and helpful based on the impact.
Regards,
Chaitanya
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12-05-2019 02:44 AM
I dont find the appropriate UI action do you mean. I only found UI action with script included conditions and there is no corresponding code for my case with the close button.
If found one script include var CSMUtil()isCloseUIActionValid() But this script is not possible to customzie its Servicenow protected
Can you maybe share the correct link to the ui action do you mean?
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12-04-2019 11:40 PM
Hi Dape,
There is a business rule that auto-closes the cases but if you really need that UI action you can change their condition in order to be included when the state is equal to "Resolve".
Many thanks,
Raf
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12-05-2019 02:44 AM
Can you maybe share the correct link to the br do you mean?
