snc_external licence cost? Is it free?

[andy_dufresne]

The place where I'm implementing CSM all users created from CSM portal have snc_external role.

Is this going to cost additional to the customer?

Thank you,

[sachin_namjoshi]

• If the user has the snc_external role, the instance considers external users as without a role.

No role means no license.

Regards,

Sachin

[andy_dufresne]

Thank you, appreciate that.  Is this documented anywhere? I want to forward that to the Customer!

[sachin_namjoshi · Accepted solution]

Please check below documentation which talks about the 

The hasRoles() method which return false for user with snc_external role

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/contextual-security/concept/explicit-roles.html

Regards,

Sachin

[andy_dufresne]

Big Thanks Sachin! Very helpful link!!