snc_external users are not able access Virtual Agent

[Rohit045]

Hello 

I have created Virtual Agent and given role snc_external in the topic but when I impersonate with external user then I'm not able to access VA. 

How to fix this?

[Gopal Allu]

Hi @Rohit045 ,

Please have a look on this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754246

If it is helpful please make it correct/helpful.

Thanks and Regards,

Allu Gopal.

[pyella · Accepted solution]

Hi Rohit045

Access to the Virtual Agent feature in ServiceNow is typically controlled by roles and permissions specific to  x_snc_vtb_agent role If you want users with the SNC_EXTERNAL role to have access to the Virtual Agent feature, you would need to ensure that they are also granted the necessary roles and permissions related to access Virtual Agent.

[Rohit045]

Hello

Can you please tell me what specific roles required?

[pyella]

Hi Rohit045,

you need to have with the admin or virtual_agent_admin role to use Virtual Agent Designer to create and manage topics.