snc_external users are not able access Virtual Agent

Rohit045 · ‎04-02-2024

Hello

I have created Virtual Agent and given role snc_external in the topic but when I impersonate with external user then I'm not able to access VA.

How to fix this?

pyella · ‎04-03-2024

Hi Rohit045

Access to the Virtual Agent feature in ServiceNow is typically controlled by roles and permissions specific to x_snc_vtb_agent role If you want users with the SNC_EXTERNAL role to have access to the Virtual Agent feature, you would need to ensure that they are also granted the necessary roles and permissions related to access Virtual Agent.

View solution in original post

Rohit045 · ‎04-04-2024

virtual user is already created end users are not able to access it even if I have provided snc_external role to the topic

pyella · ‎04-04-2024

Hello Rohit045,

Please follow the steps from the below link provided by servicenow https://www.servicenow.com/community/csm-forum/snc-external-users-are-not-able-access-virtual-agent/...