Configurable Agent Workspace links are not working

[Miikka_M]

Hi, 

I'm configuring CSM agent workspace with UI builder. For example I have added component which has list from all open cases. When I click case number link, nothing happens. I assume it should lead to this specific case (open this specific case). Should I use UI Builder's Events -option for this? Any tips / documentation how?

Thanks, 
Miikka

[Michael Fry1]

You need to configure an Event. Find Row Clicked event, then link to the destination, which would be the Record page. (If you don't have a record page, you need to add one)

[Miikka_M]

Thank you Michael for help. When configuring Event, system asks table and sysId. How can I add "dynamic sysID" there (I'm not sure if this is right term - hope you'll understand), so when user clicks any case-number, it links to this specific case - no matter what case number is.

I tried to add sysID from one case (let's say case number CS12345) there as test, but after that of course clicking any case number (for example if I click case number CS54321) it links to this case CS12345.

[Miikka_M · Accepted solution]

Actually I just figured out how to do all of this. First you need to start configure an event how Michael said. Then, if you want to make link dynamic, you must click "dynamic data binding" and after that select @payload.sys_id. That way when customer clicks specific case Id -> it leads to this specific case ID dynamically.