Special handling notes popup - can we hide it based on role?

[MS12]

Hi all,

We have special handling notes setup on accounts to display as a popup.

So when a user opens up a case for this account, it displays the popup for special handling note.

My question is can we suppress this popup for specific roles?

For ex: when an admin user accesses the case, the popup shows but when an itil user opens the case, it doesn't.

If we change acl at the special handling note table level, the issue is that the pop up still shows up with access denied message for the itil user. We don't want that.

How do we completely suppress it?

Thanks!

[Ravi Chandra_K · Accepted solution]

Hello @MS12 

I guess this has to be handled at Special Handling Note UI Macro level 

Please mark the answer as helpful and correct if helped. 

Kind Regards, 

Ravi Chandra  

[MS12]

yeah. this is what we had to do. Was hoping for an alternative.

[Community Alums]

HI @MS12 ,

Unfortunately, there is no OOTB to hide it based on roles.