Timesheet Approval Notification
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04-30-2025 07:31 PM
I'm trying to configure the following requirement and would appreciate some guidance.
When a user submits a time card against a project task, an email notification should be sent to the PM of the related project, notifying them that a new time card is awaiting approval.
I'm just not sure how to configure the logic so that the notification is sent specifically to the Project Manager of the related Project
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04-30-2025 11:33 PM
so what's not working in email notification?
Is that email not being sent?
Sorry I didn't get your complete requirement.
Project managers are able to see the approvals in My Approvals in widget but not getting email?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-01-2025 05:53 PM
I think there may be some confusion here. Currently, no email is being sent because there is no out-of-the-box notification configured for this scenario. The purpose of my post is to request assistance in creating a notification that triggers when a user submits a time card against a project task—specifically, I want an email to be sent to the Project Manager of the related project, notifying them that a new time card is awaiting approval.
This is unrelated to the timesheet policy, which doesn't have any associated out-of-the-box email notifications for this purpose
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05-01-2025 07:43 PM
Configuring notification is an easy task which you can check docs or some blogs
Simply define the table, condition, operation (insert/update), email body, recipient etc
where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-01-2025 10:32 PM
I’m familiar with how to configure email notifications in general, but I’m having trouble setting up this specific one to meet my requirements—specifically, I want the notification to be sent to the Project Manager of the related project whenever a user submits a time card against a project task
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05-01-2025 10:40 PM
If your approvals are generated in sysapproval_approver table then approach shared by @Robert H will work for you
There is an OOTB approval email which goes to approval
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader