UI Action "Edit" not available

[Aldo Andrade1]

Hi Community,

I have a doubt,

Why the "Edit" button is not available in "customer_account" table in a related list from "rm_product" table?

Related list Account top banner does not have the Edit UI Action button.

Thanks!

[abrouf · Accepted solution]

Right-click the related list header and use Configure> List Control. Check if the "Omit Edit" button is checked. If so, uncheck it. If it is already unchecked, click the Enable Edit button. For further info follow this thread:

https://www.servicenow.com/community/itsm-forum/how-to-enable-edit-ui-action-button-on-incident-rela...

[Aldo Andrade1]

Hi, thanks for the response,

The Omit edit button is unchecked and I dont see an option for Enable Edit in the List Control?

Can you share a screenshot as reference?

Thanks!

[abrouf]

Then, make sure the role is empty too, please see the attached screenshots.

[Allen Andreas]

Hi,

Is the Account table out of box as a related list for the rm_product table? For me, I have CSM activated and I don't see the Account table there. Is this a relationship you made? If so, I'd recommend checking that configuration.