unable to add child incidents to parent incident

[Vani14]

unable to add child incidents to parent incident.

[Ankur Bawiskar]

@Vani14 

is this happening always for every record?

[Vani14]

@Ankur Bawiskar 

yes, After Tokyo release we are not able to add any child incident.

[Ankur Bawiskar]

@Vani14 

did you debug the ACL etc?

[SwarnadeepNandy]

Hello @Vani14,

Here are some possible suggestions.

• If you are trying to copy an incident or create a child incident from an existing incident, make sure you have the itil, sn_incident_write, or admin role. You also need to enable the copy incident feature in the system properties.
• If you are trying to add a parent incident (major incident) to multiple child incidents, make sure you have the Parent Incident column visible in your list view. You can personalize the list columns by selecting the hamburger menu on the upper left hand side of the page. Then you can select the incidents that you want to add to the parent incident and enter the parent incident number in the search box
• If you are trying to sync the state of the parent and child incidents, make sure you have the Parent/Child State Sync business rule enabled. This rule will automatically update the state of the child incidents when the parent incident is updated, and vice versa.
• You can check the filter conditions or maybe in your browser console, check for any client-side errors.

I hope these tips will help you debug the issue.

Kind Regards,

Swarnadeep Nandy