What is the pricing of CSM?

lipan · ‎08-25-2023

What is the pricing of Customer Service Management?

Mark Roethof · ‎08-25-2023

Hi there,

The ServiceNow Community is not the place to ask about licensing. You might get outdated information, different prices/discounts might apply to companies, you might be on a different model, etc, etc, etc..

Contact your account rep.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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lipan · ‎08-25-2023

We want to use Customer Service Management on our company's instance？What is the pricing of CSM?

lipan · ‎08-25-2023

my company's dev instance and test instance has installed CSM plugin, It doesn't seem to be charged，how can I check if my company's dev instance, test instance and Production instance has a CSM license?

lipan · ‎08-25-2023

If we install CSM on my company's Production instance, how much do we need to pay and how to register it?

lipan · ‎08-25-2023

Two Platform Analytics Solutions are available for Customer Service:

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/use/dashboards/applica...

Customer Service

Customer Service Management - Advanced
Are they included in the CSM license or do they require additional licenses?