User criteria is not working on knowledge article form

[Aishwarya S]

we have 'can read' fields available in OOB  knowledge article form. where we can use user criteria to allow access. but it is not working. i didn't give anything in 'cannot read' field.

[Mark Roethof]

Hi there,

Is this not working at all? Or only just for an article where you added this a few minutes ago? Asking because the Docs mentions "After making user criteria additions or changes, you may need to log out and log back in to clear the prior configuration."

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Aishwarya S]

Hi,

it is not working for any article

Regards,

Aishwarya S

[Ankur Bawiskar]

Hi,

User criteria is simple or having any script inside it?

Regards
Ankur

[Aishwarya S]

Hi,

yes simple user criteria

Regards,

Aishwarya S