Visiblity of knowledge category

[Hazel3]

Hi

I need to implement a particular scenario where i have a xx knowledge base which has 5 article templates and 10 knowledge categories created. Now i need to restrict one particular knowledge category to one specific article template which should not be visible for other 4 article templates of that particular knowledge base. Kindly help me to achieve this

[Allen Andreas]

Hi,

I believe for this...you'll need to create a dictionary override (for the article template table involved) on the category field and then set the reference qualifier filter so that this category doesn't show. There's an out of box script include that is referenced that SN uses to query and then return the categories...so you'll want to evaluate the best route to either still include that logic + add your own or something else.

With all of that said, it's not completely "easy" to do this and does require some development work. Alternatively, you could consider adding an additional check to the knowledge article approving process that those approvers verify that the article isn't using a category that they shouldn't -- so training versus actually customizing things.