Want to understand the relationship between Install Base Items, assets and configuration item in CSM

AJAY BIRADAR
Tera Contributor

I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@AJAY BIRADAR 

I will suggest to enroll in now learning course, they have explained it well

Install base -> tracks instances of products or services deployed for customer

check these links

What is the purpose of CSM Install base? 

Aligning Sold Products and Install Base Items with CMDB 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@AJAY BIRADAR 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

pavani_paluri
Giga Guru

Hi @AJAY BIRADAR ,

 

Here is a quick relationship between ci, asset and Install base item:

CIs define what the product is, Assets track what you own or sold, and Install Base Items show what each customer is using and link everything together.

 

CITechnical setupIT teams / CMDB
AssetInventory and costProcurement / Asset Mgmt
Install Base ItemCustomer-specific productCSM, Agents, Customers

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P