Want to understand the relationship between Install Base Items, assets and configuration item in CSM
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‎06-30-2025 04:24 AM
I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.
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‎06-30-2025 04:33 AM
I will suggest to enroll in now learning course, they have explained it well
Install base -> tracks instances of products or services deployed for customer
check these links
What is the purpose of CSM Install base?
Aligning Sold Products and Install Base Items with CMDB
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-04-2025 01:03 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-30-2025 12:12 PM
Hi @AJAY BIRADAR ,
Here is a quick relationship between ci, asset and Install base item:
CIs define what the product is, Assets track what you own or sold, and Install Base Items show what each customer is using and link everything together.
CI | Technical setup | IT teams / CMDB |
Asset | Inventory and cost | Procurement / Asset Mgmt |
Install Base Item | Customer-specific product | CSM, Agents, Customers |
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P