"My Lists" not showing up in csp header.

[court]

CSP header menu is set up exactly the same in lower environments and showing fine.  Can anybody help me understand why "My Lists" is not showing up in Production?  It was displaying at one time, but now it's not.  

[Rob Bushrod]

Hi @court,

Does the user who can't see My Lists in production have the correct roles to be able to see the Menu Item. I can see from the screenshots that there are 2 'My Lists'; 1 is inactive and 1 is active. On the active one is there a condition, if so check that for any roles needed.

If my response helped please mark it correct and helpful.

Many Thanks,
Rob

[court]

Hi Rob, 

Thanks for the reply.  As a user I can see other menu options, but we did try to set both of the My Lists to active and it didn't make a difference.  As I mentioned, the settings are the same in the lower environments as production and I am able to see My Lists in the lower environments.  

[Rob Bushrod]

@court if the settings are the same then it could be an issue with your user record, do you meet the conditions to see the menu option, i.e. do you have admin in sub-prod instances but not in prod.

Many Thanks,

Rob

[court]

I would agree with that assessment, however, there was a time that my colleagues and I could see it in Prod...and then it went missing.  That leads me to believe it's not a role issue.