want to view deafult both work notes and visible comments

[Sriramachandra]

i have two fields on case form work notes and visible comments which is journal fields when  agent opens it showing only one fields on clicking on journal field  only it is showing all.

but my requirement was  by default it should show both values. can any one suggest me an idea

please refer screen shots

requirement by default

but it is showing like this

by click on that show all journal fields it is showing all fields

[Ankur Bawiskar]

Hi,

there must be read ACL on work notes which might be blocking the READ Access to agent

please check that ACL first

Regards
Ankur

[Willem]

I thought there was a property for this. But still looking for it.

Came across this:

function onLoad() {
//Type appropriate comment here, and begin script below
(function() {
$j('.sn-form-stream-input-area').hide();
$j('.form-group').show();

})();

}

https://community.servicenow.com/community?id=community_question&sys_id=a07573bedbded7c0b61ff3231f96...

[Anurag Tripathi]

Hi

HEre you go

There are 2 User Preferences that you could set as a default system for everyone until they make a change:

• "glide.ui.activity_stream.multiple_inputs", set to "false" will display just 1 journal field
• "glide.ui.incident.stream_input", set to "work_notes" will display the Work notes field on the Incident form (this is a table or form-specific preference)

Here's a Docs article that explains System default User Preferences - User preferences

Source: https://community.servicenow.com/community?id=community_question&sys_id=41fff6eddb58dbc01dcaf3231f961961

-Anurag

[Sriramachandra]

But in my case I want to display both field on the form load  can you suggest any idea