We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

What do you recommand in order to set assignment rules based on field values?

Viviane Clausen
Tera Contributor

Hello,

 

I know this question has been asked before, however, I would like to know your recommendation based on the current status and maybe future developments/improvements.

 

Currently our assignment rules are defined in a script. As we need more and more adjustments and flexibility, we would like to take it from the script and currently consider using either the Assignment rule module or Decision Table & Flow Designer. 

As we are not sure which is the better way to implement, do you have any recommendation or information on advantages/disadvantages on either one? Or maybe another suggestion how to best implement and adjust assignment rules?

 

Thanks in advance for your feedback. 

0 REPLIES 0