what does the CSM function include - creating a new escalation?

[itspezi1]

Hi Team,

what does the CSM function include - creating a new escalation?

BR

[Amarjeet Pal · Accepted solution]

Hello @itspezi1 ,

I have followed below post to understand the escalation in CSM.

https://www.servicenow.com/community/now-platform-articles/how-case-escalations-work-in-servicenow/t...

Hope this helps you to understand it.

Thanks

Amarjeet Pal

Advania UK