what does the CSM function include - creating a new escalation?

itspezi1
Tera Guru

Hi Team,

 

what does the CSM function include - creating a new escalation?

 

itspezi1_0-1715277786868.png

 

BR

1 ACCEPTED SOLUTION

Amarjeet Pal
Kilo Sage
Kilo Sage

Hello @itspezi1 ,

I have followed below post to understand the escalation in CSM.

 

https://www.servicenow.com/community/now-platform-articles/how-case-escalations-work-in-servicenow/t...

 

Hope this helps you to understand it.

 

Thanks

Amarjeet Pal

Advania UK

View solution in original post

1 REPLY 1

Amarjeet Pal
Kilo Sage
Kilo Sage

Hello @itspezi1 ,

I have followed below post to understand the escalation in CSM.

 

https://www.servicenow.com/community/now-platform-articles/how-case-escalations-work-in-servicenow/t...

 

Hope this helps you to understand it.

 

Thanks

Amarjeet Pal

Advania UK