Hi All I'm after some advice - I've been asked to set up Request Management in CSM, but have never used this module before. I have activated the Request Management Integration plugin and have successfully created a number of catalog items. However, ...
Hi Community, I have an excel file that is accessible over URL and I have to create a Catalog Item. When link provided in the Description of Catalog Item is clicked, the file should be downloaded in new window without being opened in the browser.Kind...
I want to create a new UI action on the m2m Relationship table created for a custom table extending the case table, I want to copy all fields to the Case record when i create a new case from the custom record. Can someone help me adding the UI action...
I have been tasked to update all cases a specific user touched to use a different resolution code. The problem is this user never worked in the sn_customerservice_case table they only worked in the sn_customerservice_task table. I have been able to p...
I have a requirement in my project to Create a Cat Item in which I have to create date field which having the dates available only I have to make them visible to end user to select the slot.And the dates which are available will be based on some cond...
Hey,How I can check short description of new incident for a word and execute rule based on it?
I have configured a playbook having a instruction step and then run the next step only if the user skip the first instruction step. And run another step only when the first instruction step is completed. But it doesn't work, every time all the steps ...
Hey Experts!!Thanks for viewing this !! Note that the duration is properly calculated and put in for individuals whenever the case(Custom table ) is closed/ resolved by individuals …however if the case is closed/resolved by system/ integration then t...
I want to display a field in email notification.But it is showing the field without any value even though the field is not empty. How to get the value of field and dispaly the field along with its value in email notification? Thanks in advance!
Hi, I'm implementing CSM configurable workspace for customer. I'm trying to get rid of some fields of list what can be found from CSM agent workspace -> major case -> child cases -> add child case In major case ticket, under child cases, when I click...
Hi Friends, Good day! Just looking to know, what is SLA due Date and how this works. Need to know the concept of SLA Due Date on Case and how this is getting populated? Please explain. Thanks, Basant Soni
Hi Community, The issue is I have an ACL already configured for Assignment Group field saying Role="No Body". So, now even if i add new script or modify the role the ACL is not allowing any write access even for ADMINS. So, Can you please suggest som...
Attachment uploaded by end users in live chat are not showing in Interaction Record,where as attachment uploaded by agent from his side is showing in Interaction Record. Is this a OOB?
I created a RP Producer and i want to create a case via my record producer and fetch some value. here's my code , please help me regarding this. on Producer Script : I invoked script include in the producer script. var gcp=new global.GC_INT_UTILS...
Hi Community, we want to clone source instance (example.servicenow.com). Now if i give target instance as example1.servicenow.com will it create a new instance in this name ? and will it be a clone of source instance ? or Can we only give already cr...