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display SLA timer in csm case list view

I have some users who would like to see the remaining SLA time when viewing a queue or list of unassigned cases in the agent UI. San Diego added an SLA timer: https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/servic...

david631 by Giga Expert
  • 1218 Views
  • 4 replies
  • 4 helpfuls

how can i remove tabs from manager workspace

hi we want to delete remove tab from schedule module in manager workspace.   and i also want to know how can i create records in overview and active assessment tabs  .   can any one help on these things Thanks in advance   Regards, Haritha   

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haritha23 by Tera Contributor
  • 1470 Views
  • 3 replies
  • 1 helpfuls

What is Difference between Asset and Sold Product in CSM

Hi All, I m trying to find out difference between Sold Products & Assets  As I know :  The whole Install Base setup with Sold Products is focused on digital services, which are different from physical products and assets, because they are deployed in...

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Sironi by Kilo Sage
  • 1901 Views
  • 3 replies
  • 6 helpfuls

Resolved! What is meant by this._log() in servicenow

HI Team,   I can see below function in one of the script include used in our environment. processOrder: function(order, lineitem) { this._log('SF SI Order: ', JSON.stringify(order)); this._log('SF Order Line Item Payload: ', JSON.stringify(lineitem))...

Community Alums by Community Alums  
  • 638 Views
  • 2 replies
  • 0 helpfuls

CSM Workspace : Hide activity stream based on condition.

Hi Everyone,I want to show/hide activity stream on CSM workspace based on some condition.I know if we remove the activities formatter from the workspace view it will be removed in the CSM workspace too. Keeping this logic in mind I created two views ...

Geetika4 by Mega Expert
  • 681 Views
  • 3 replies
  • 0 helpfuls

Resolved! Order Management via CSM Portal

It may be too early to ask this question, but I have many ServiceNow customers asking for the ability to raise orders via the CSM portal.  I was very excited to see the updates/new functionality about Order Management in San Diego but per the docs th...

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James Downs by Tera Contributor
  • 1731 Views
  • 5 replies
  • 1 helpfuls

How to update incident record in widget

I am new to servicenow portal I have to update incident record in widget by using client side ,server side scripting,i need some mandatory fields like callerid,shortdescription,description to update of any incident record please help me out from this...

Reporting on Case metrics

I need to set the Action status of a Case to 'Needs Attention' and autoclose to 'False' whenever the resolved case resolution is rejected by the user on the portal. How should i achieve this? Also, the corresponding record change needs to be captured...

Nishant16 by Tera Expert
  • 1320 Views
  • 5 replies
  • 0 helpfuls