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How can I trigger survey notification in Case table?

Hi All, I have a requirement to send survey whenever a case gets solved. I have a problem on trigger condition user field. The documentation states that the user field must reference to the sys_user table but none of the fields reference to the sys_u...

display SLA timer in csm case list view

I have some users who would like to see the remaining SLA time when viewing a queue or list of unassigned cases in the agent UI. San Diego added an SLA timer: https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/servic...

david631 by Giga Expert
  • 1240 Views
  • 4 replies
  • 4 helpfuls

how can i remove tabs from manager workspace

hi we want to delete remove tab from schedule module in manager workspace.   and i also want to know how can i create records in overview and active assessment tabs  .   can any one help on these things Thanks in advance   Regards, Haritha   

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haritha23 by Tera Contributor
  • 1476 Views
  • 3 replies
  • 1 helpfuls

What is Difference between Asset and Sold Product in CSM

Hi All, I m trying to find out difference between Sold Products & Assets  As I know :  The whole Install Base setup with Sold Products is focused on digital services, which are different from physical products and assets, because they are deployed in...

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Sironi by Kilo Sage
  • 1910 Views
  • 3 replies
  • 6 helpfuls

Resolved! What is meant by this._log() in servicenow

HI Team,   I can see below function in one of the script include used in our environment. processOrder: function(order, lineitem) { this._log('SF SI Order: ', JSON.stringify(order)); this._log('SF Order Line Item Payload: ', JSON.stringify(lineitem))...

Community Alums by Community Alums  
  • 640 Views
  • 2 replies
  • 0 helpfuls

CSM Workspace : Hide activity stream based on condition.

Hi Everyone,I want to show/hide activity stream on CSM workspace based on some condition.I know if we remove the activities formatter from the workspace view it will be removed in the CSM workspace too. Keeping this logic in mind I created two views ...

Geetika4 by Mega Expert
  • 694 Views
  • 3 replies
  • 0 helpfuls

Resolved! Order Management via CSM Portal

It may be too early to ask this question, but I have many ServiceNow customers asking for the ability to raise orders via the CSM portal.  I was very excited to see the updates/new functionality about Order Management in San Diego but per the docs th...

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James Downs by Tera Contributor
  • 1742 Views
  • 5 replies
  • 1 helpfuls