What happens when ServiceNow itself gets down or suffering from an Outage?

[Sagar Manocha]

I am looking for the components that get affected during the downtime of ServiceNow and what counter measures we can take during such kind of Outage? 

As an example, for Incident Management, we can log the incidents in an excel sheet during the downtime and can later deal with them. 

Please share the relevant ideas for such kind of events. 

[Sagar Manocha]

Hi Ankur,

Thanks for your reply.

Can you also tell me what can be the counter measures taken or what are the best practices to be done during such type of outages like during maintenance, instance cloning or or some unplanned outage or interruption.