Catalog form to be read-only after submitting

[Ankit49]

Dear Folks,

We want to make all the variables of the form as read only after submitting the service.

Please help me to achieve the same.

thanks & Regards,

Ankit Kumar

[Kalaiarasan Pus]

This is an undocumented function but we use this to set all the variables to readonly -   g_form.setVariablesReadOnly(true);

[Kalaiarasan Pus]

I am not sure if that works on portal but if that doesn't, then this link should help you

https://community.servicenow.com/community?id=community_question&sys_id=47204761db98dbc01dcaf3231f9619c3

[Ankit49]

Is there any generic option which we can enable for all the maintain items, so that every service forms will be read only after we submitted the request.

Thanks & regards,

Ankit

[Sindhu B1 · Accepted solution]

Hello ,

You can use catalog ui policy  to make variable read only  and also you can use client  script 

code:

g_form.setVariablesReadOnly(true);

Please mark it as correct or like  if it correct

Regards ,

Sindhu B