what is record matching and data lookup features in ServiceNow.

Lokesh C1
Giga Contributor

When were the data lookup and record matching feature enables 

3 REPLIES 3

Aman Kumar S
Kilo Patron

Below article should help:

 

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/concept/c_DataLookRecMatchSupport.html

 

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/task-table/concept/c_DataLookupRules.html

Best Regards
Aman Kumar

Community Alums
Not applicable

Hi @Lokesh C ,

The data lookup and record matching feature enables administrators to define rules that automatically set one or more field values when certain conditions are met.

Data lookup rules allow administrators to specify the conditions and fields where they want data lookups to occur. For example, on Incident forms, there are priority lookup rules for the sample data that automatically set the incident Priority based on the incident Impact and Urgency values.

Note: Activating the Data Lookup and Record Matching Support plugin replaces the calculatePriority business rule with a priority data lookup definition, but does not transfer any custom logic. If you manually activate the plugin, you must recreate any custom business logic that uses the priority lookup rules.
 
 
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Thanks,

Sandeep

Dan Covic2
Tera Contributor