what is record matching and data lookup features in ServiceNow.
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ā04-21-2022 10:35 AM
When were the data lookup and record matching feature enables

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ā04-21-2022 11:32 AM
Below article should help:
https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/concept/c_DataLookRecMatchSupport.html
https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/task-table/concept/c_DataLookupRules.html
Aman Kumar
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ā04-21-2022 09:55 PM
Hi
The data lookup and record matching feature enables administrators to define rules that automatically set one or more field values when certain conditions are met.
Data lookup rules allow administrators to specify the conditions and fields where they want data lookups to occur. For example, on Incident forms, there are priority lookup rules for the sample data that automatically set the incident Priority based on the incident Impact and Urgency values.
Thanks,
Sandeep
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ā01-23-2024 03:36 PM
This article may answer your questions:
https://www.dancovic.com/2024/01/implementation-of-data-lookup-table-in.html