Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

What is the difference between auto assignment and dynamic scheduling?

Stacy
Giga Expert

I have a client that will be creating a 100+ work orders that span 30 days.  They want these automatically scheduled to an agent with 4 hour windows.  Some should start at 8am and the other 4 hours at 1pm.  The agents have a list of locations covered which are actually parent records of locations that have lat/long on them.  We don't need skills or parts.  Is this possible?

1 REPLY 1