Good Morning I am in the process of reconfiguring the CSM and FSM workspace to suit our needs. I have managed to add all UI buttons 'Save' and 'Resolve' for incidents, requests and cases but I cannot seem to add any UI buttons for the change request ...
Hi Team, I want to calculate the actual time partner is spending while filling the form and submitting the record on service portal. I want to exclude the time if partner spending on other activity ex. having tea during submitting record. Any help wi...
I am trying to create a recommendation but I cannot save. The error message I get is "The following mandatory fields are not filled in: Table Name", but there is no Table Name in the form. Does anybody know how to solve this problem?
As the per the requirement if the due date field passed the current date it must update the worknotes and in the activity the sytem must show the system administrator.In order to show the changes for the old records where due date crossed the current...
I am using the Case compose email feature to send an email to over 100 recipients. I have the email addresses in a word document, separated by a ';'. But when I cut and paste them into the To: field, it treats them as a single email address, which it...
Hi Team, I am getting 'Undefined' message below.Kindly help in resolving the same. function CallContact() { var authorityrole = []; var gr = new GlideRecord('customer_contact'); gr.addQuery('sys_id', current.contact); gr...
Hello,I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?Thanks a lot in advance for your help.BR Nicole
Can I create a case or incident ticket based on what a user chats with in Teams?
In workspace, on the case form I duplicated Customer Information tab and renamed it account information. On account information tab, I want data related account selected on case eg. lists, pie charts, etc should show data according to account selecte...
If a user clicks on a link to a catalogue item and they are not logged in they get the following error You are either not authorized or record is not valid. Is there a way we can change this to something more useful - such as "Please can you login ....
Is there any way to prevent specific data in the Master table from being displayed on the portal without deleting the data?
I have added a condition for approve ui action only showing one catalog item, which is working for the form button but for the list context menu, it is not workingcurrent.sysapproval.cat_item == "sys_id of catalog item".@Ankur Bawiskar could you ple...
we have created approve ui action button for approval table and that button has to be displayed only for one catalog item
HI Team, In Below script IndexOf is not working. its always getting passed and control is going beyond IF loop even I ave out condition as if (authrole.toString().indexOf(pasa) == -1) .. This means if record is not found it should go but its going...
Hi all,I have requirement on the portal side. Basically I have a link button which returns to a interceptor page for two catalog items for example : Iphone 15 and Samsung S22.Now, the requirement is, if the logged in user has iPhone 15 inventory, the...
