Currently, I am researching User Experience Analytics. I tried to check how many users have accessed the SOW (Service Operation Workspace). The report shows that no users have accessed it today, but I accessed the SOW a few minutes ago and am still i...
Hi,I want to populate the problem number(i want to get the sys_id) which in the incident form field, which i have created it from the incident page and i want to do it with UI Actions button that to by using GlideModalForm-API.my main question here ...
When manager of the Distribution group is trying to change the group members through the Service Portal using the catalog form Email - Modify Distribution Group(only for the owner of the group) users not showing up in the below.Can anyone please sugg...
How can I integrate the PayPal or any other payment gateway in the Customer Service Portal with proper authentication?
Hi Team, I have a use case to build a custom App and would like to know if we can configure Workforce Optimization for it.If so, i would like to understand the basic configuration to have it. Thank You!Regards,Meet M CC @Community Alums
What one of the following is optional when creating a Catalog workflow? A. Publishing the workflowB. Defining workflow activitiesC. Approving the workflowD. Managing workflow versions
I am looking to use HTML content in additional comments fields.I want to send Bold content/heading content to the customer
Hi, Is there an option to turn a standard parent case into a major case? Without creating a new major case. Let's say a standard case was raised in error instead of major case. Can I change it in any way from standard to major? Or the only option is ...
Hi i am facing one issue i have run the test cases using parameterized testing one record is rollback other record is not rollback
Is it possible to send the case record details as an attachment from ServiceNow to Teams on click of button? It should be in PDF format.
Hi,I'm trying to use REST API to get cases. I'm calling this endpoint /api/sn_customerservice/case using this as reference:https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/case-api.html#title_case-GET-...
Hi, I have a developer instance of CSM running and I'm looking for a way to get notified via api call when a case is created or updated, ideally with a webhook. I couldn't find a way to do it, is it possible? Thanks in advance
