Hi, Is it possible to change the background colors of active (White) & inactive (Grey) tabs in CSM/FSM Configurable Workspace without creating a new theme? We are using Polaris theme currently and don't want to create a new theme.
Hi Team,CSM - Account Form | Define rules as to which user is allowed to see which accounts and cases. who has an idea?BR
Hi, We have email notifications going out to customers inviting them to take part in a survey. However when the customer contact clicks on the link they are taken to a SSO login page, which is no good them as they are not in Active Directory (AD). ...
I need some assistance on creating some reports for the following (standard reports not PA) against our cases. Reprt 1:- Mean time to respond Report 2:- Cases that have breached SLA- Cases that have almost breached SLA
When impersonated from a Customer Contact, i see below error when i try to access Case records. Error : Part of the query on sn_customerservice_case has been ignored because of read security rules on sn_customerservice_case.active Also i am not able ...
HI Team,I have written Before insert/update BR.Below are the details: u_authority_role --> Its a list collector My requirement is if current value in list collector is not PA even though existing/previous value can be PA, it should not push the value...
Hi, Rest API is throwing error when we send 4MB file in base64 format but it works when we send 1MB file.Can I know what should be the reason and is there any size limit in Rest API for base64 file.
We are attempting to change the field dictionary for Phone on our Account Table from Standard to E164 for International support. When attempt to make this change it appears to work in Native UI view of the account table. (See Below) However, when we...
Hi Team,We have created a custom field (u_watch_list) which refer to the User table on sys_user table.Configured form layout and add this field in Self Service and Customer Self Service and Service Portal views of the form.added this fied on Contact ...
I was wondering if there is an option to respond to different emails within an HR ticket. Right now when we send an email by clicking more options > email, the email will default to look like a response, but the original email is not there. This mean...
I had created a client script in different scope and call the client script in script include in global scope, i was try to add the result from script include to client script. It is not fetching the result. I had written the above script, but it is ...
I've been attempting to automatically assign the assignment group based on certain conditions, but unfortunately, it's not functioning as expected. The requirement entails that when a new case is created, if the Product (a reference field to the Prod...
Our Azure integration is pulling in a range of accounts that we don't want to show in drop down lists for Assignment of activities etc. Whilst my tech team work on the root cause of that, I have marked all of the accounts as Active - False, thinking ...
I am trying to work through a partner to partner relationship type that isn't working as I expected it to work. The requirement is for two companies should be able to see each others install base items as well as create cases/requests for them. The o...
Hi Team,how can I add something in the customer activity? I have added a field in the contract table and would like to display the list here. BR
