I have a requirement to change the label of the "Submit" button
I have a requirement to change the label of the "Submit" button to "Punch Time" in a specific record producer. How can I do that?
Forum Posts
Embedding a UI Builder Page in Service Portal
Hello everyone, I'm currently exploring Service Portal and I have a requirement to integrate a UI Builder page within it. Is there a way to embed a UI Builder page inside a Service Portal widget and facilitate communication between the parent (Servic...
Resolved! How to hide a Service Catalog item but make it available via a URL?
Hello!how do i hide a Service Catalog item on Service Portal but make it available via a url?, Right now when i make hide it on Service Portal it gives me a invalid item error when i try to access it via a url.
GetMessage() is not translating to the language of the user who will receive the message
Hi guys! I'm trying to use the preferred language of the user who opened the incident. In my test, I'm receiving the correct preferred language, "es" or "en", but the translation is not occurring as I expect, because it's not translating to the user'...
How to use externally stored file in Document Services (Document Management system)
Hi All, Document Services allows to either upload a file directly or use a link to store the files on ServiceNow platform.In both the cases, files are stored on the platform. Is it possible to leverage Document Service module features e.g. version co...
ServiceNow CSM integration with ServiceNow ITSM instance
ServiceNow CSM instance integration with ServiceNow ITSM instance How can we integrate the Service Request process between the two instance? ServiceNow ITSM instance create different number of catalog tasks for each catalog item so how can we integra...
What is "Customer Satisfaction Score" field on Interactions table?
Hello All, I would like to know the meaning and usage of the "Customer Satisfaction Score" field in the Interactions table.I found this field in the data dictionary and it is marked as read-only. I would like to be able to send the csat score via pho...
OnClick of Report's details, it should redirect to portal.
Hi Team, Need some insight on below query. I have a dashboard which contains multiple reports. On click of the record, it is redirecting to the backend table but i would like to redirect to the portal and show the details with some static field as co...
Resolved! Variable attributes ref_ac_columns=name;email not working on Service Portal for end users
Hi All, I have created a reference field referring to the User table and added attributes to show the Name + Email combination when a user tries to search for a name. Attributes : ref_ac_columns=name;email,ref_ac_columns_search=true,ref_auto_comple...
Restrict Child Incidents related list from creating more than 1 Child
Hello all, I have a requirement to restrict each Parent Incident to 1 Child Incident. If there is already a Child Incident in a Parent then an error message displays when attempting to use the "New" and "Edit" buttons on the related list saying "This...
cancel button on incident form
Hi Team, I need cancel button on the Incident form. once click the cancel ui action and below dialog box appear. Ui action script: function cancelTicket() {var dialog = new GlideDialogWindow("cancel_incident_ticket"); //Render the dialog containing ...
Resolved! How to populate a name value pair field from flow designer
Hi all, I have a name value pair field type on RITM table. My trigger on flow designer is through service catalog. I am finding it difficult when trying to update the name value pair field on RITM from flow designer. Can someone help me with syntax o...
Dynamic translation stalking in chat
Hello We're experiencing since a couple of weeks, maybe after we upgraded to Washington, an issue where our customers are suddenly not seeing anymore in the chat the responses from our Helpdesk agent. The HD agent however continues to type responses ...
How can I find which policy/role/workflow processed a case?
Hello folksI'm a newbie for ServiceNow, and I get a request that need re-route a type of cases to new group, I checked the Assignment Rule but it's not happened there, so my question is how could I get the information about which automate processes h...
Need help regarding the Automation Engine Bundle v2 - 10 Million Integration Hub Transactions
Dear Community,May I know if user needs to purchase the Automation Engine Bundle v2 - 1 Million Integration Hub Transactions - Transaction Pack before buying the 10 million transaction ones. (Automation Engine Bundle v2 - 10 Million Integration Hub T...