Hi folks, We are configuring playbooks for a number of our CSM teams. For each team, we're creating a process in process automation designer, and when our agents load a case in CSM/FSM Configurable Workspace that meets that process's criteria, they h...
Hi Team, I am working on servicneow to servicenow integration. REST API outbound Basic authentication working for admini user and ITIL user .Result: SN1 creates the records in SN2 Instance using post...When i tried with OAuth authentication it is wor...
Hi Team, for one story I have to create the knowledge base they have provided me the owner, manager, and SME(provided some system users) I could not find the SME field in knowledge base form please help me with this. Thanks, Akhil.
Hello! I'm writing to find out if there is a way to display in a Calendar view the appointments added to a Case in Customer Service. Below is an appointment I created in my PDI. I'm hoping there's a way to configure a calendar view to see it along ...
When user opens the existing incident and there is the parent incident of the same incident then there should be a message at the top.“this incident is child incident” and when user click on parent incident number, it should open the same incident in...
Hi everyone,Can anyone please tell me how I can configure Customer Activity Component using UI Builder for workspace. It will be really helpful. Thanks in Advance.Regards,Himanshu Gupta
How to ensure workstation Management category is not visible to end users if there are no active catalogue. in service portal'
I would like to change the display content of the event form introduced by the community plugin. How should I implement it?To be specific, I want to remove the columns displayed in the default form and insert custom columns.
I have a portal page related to CSM, and on that page, there are some list views. I would like to include a new field in the portal's list view and also format one of the existing fields on the portal list view. How can I accomplish this?
In CSM/FSM Configurable Workspace we have a UI action for a case that creates a request (REQ). The request may have one or more requested items (RITMs) associated with it. When when the request is created, the case is the parent, so it is easy to di...
Hi, Please help me with this: In Customer Service Portal the customer must be able to give a star rating for the user once the task has been completed. Also the star rating must have a average calculation as different customers will give different st...
Hi actually i have issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...
Hi actually i have issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...
How can we add custom widgets to the 'sn_customerservice_case' page to show insights? Is it possible to add widgets to the 'sn_customerservice_case' page? If it is possible, please add the steps.
