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CSM Query Rules

Hello, does anyone use CSM Query rules? I am trying to use them and maybe I am doing something wrong. I want for sn_customerservice_agent role , to see only cases that re assigned to him(dynamically)First of all, property ‘sn_cs_queryrules.use_query_...

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Sentiment analysis - Customer Service Management (CSM)

Hello folks, Have you ever wondered about knowing the mood of the customer that you are communicating with, that can be possible through the sentiment Analysis of task intelligence in customer service management.What is Sentiment analysis?->Sentiment...

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Resolved! version upgrade

Hi Folks, How to upgrade a version in ServiceNow and what requirements there are?

Mustafeez by Tera Contributor
  • 444 Views
  • 4 replies
  • 1 helpfuls

Requesting about Now Assist

Hi All,   I am new to this ServiceNow and want to know few things about Now Assist, Is Now Assist available for Utah version?If yes which version, should I use and how to use it? Can we create a chatbot using Now Assist? Is there any resource related...

KB - Report

Hi, Please, how can I create a report that show a specific Knowledge (KB) which does not have translated articles related to it Tks a lot

Scripting question

How can this issue be resolved if I choose caller "Sean Bonnet" and assignment group "CAB Approval" such that "Sean Bonnet" is not shown in the assign to field?

Mustafeez by Tera Contributor
  • 248 Views
  • 1 replies
  • 0 helpfuls

Redirect the record producer based on the product selected.

Hi all, My requirement is to redirect my record producer to a particular page based on the product selected. For example, If I select Apple as the product on the record producer - then it should redirect to the Apple page on submission.If I select Sa...

Restrict assignment groups based on account on case record.

Hi Team, I need to restrict the assignment group field on case record.Scenario is we need to check the account record from case record where field called Customer Owned is true on account,Than we have to only show the assignment group from refrence f...

Anwar2 by Tera Contributor
  • 339 Views
  • 3 replies
  • 0 helpfuls