Hello Is "Complaint Management" is part of Financial Service Operations (FSO) with CSM Professional Suite OR separate module?Trying to find some training on now learning but not able to find any..Can you please through some insights and links for lea...
As per the OOB behavior for Number field in Account object, it gets generated as ServiceNow generated sequence value. The business aim is to use this field to capture the Account Number from the Source CRM system as we are a consumer system of Accoun...
In CSM responsibilities look similar to Groups (i may be wrong) ... what is exact differences?Can't we use groups instead of responsibilities?
Hi, I'm working on FSO Deposit Operations. If I want to create a deposit service case and if I a'm assigning to a user and give him a role , I'm not able to see the record and not able to approve the case by impersonation. Is there any way to resolve...
Hi All, Below code is written in Flow Designervar single=fd_data.trigger.current.u_responsibility.toString();//Single Sys_idvar arrValues = fd_data._3__for_each.item.u_authority_role; //Multiple Sys_ids comma Separatedif(arrValues.indexOf(single)==-1...
I have created one parent case with two child cases. In two child cases i have put one child case state in awaiting info . After I have put parent in awaiting info .Whenever I update the patent that update reflect to the independent child also.I need...
I have a requirement - I have a PDF file that I need to store in somewhere in servicenow and In the work order (wm_order) form I have to create a related link to download that PDF based on condition that work order type should be DSS then only the li...
Below code is written in Updating Responsibilities field of type List in Flow Designer:var delvalue=fd_data.trigger.current.u_responsibility;// Single sys_idgs.info('Value to be deleted:'+delvalue);var existvalue=fd_data._6__for_each.item.u_authority...
Hi All,During the implementation of ServiceNow we decided to do the below:1- Disable the (Accept) UI action for our agents so they get the cases assigned to them without accepting these cases.2- The SLA response time is met once the case is assigned ...
Hi! I want an a bigger and not icon size reply button in CSM Workspace case view, on the header of an Activity Stream list item: It is something customizable or OOTB and unconfigurable?
Hello all, I am facing an issue with my PDI, Kanban view is not available for Playbooks in Process Automation Designer. I tried releasing the instance and requesting a new one, but this did not fix it for me. Any suggestion is welcome! Cheers,Stefan
Hi team! I'm trying to filter the SCTASK that we transferred to different teams. I keep on trying all the filters available in SNOW, but there's always no result found; if there's any, it only shows my name. Any ideas on how I can filter it? Thank y...
Hello everyone,I am facing an issue in ServiceNow where I want to ensure that when a parent case's state changes from "Resolved" to "Open", the associated child cases should reflect that they were updated by the system, rather than showing the agent...
Hi All, I am new to this community and ServiceNow and have zero scripting experience. So, is there any way to aggregate two integer fields without scripting? Simpley, The calculation should be: Total Units= Total Units + Add Tokens. Regards,Mo
With some tiles where Single score is set, the data is automatically adjusted when I change a state, for example. With type Vertical Bar, however, the data is not changed automatically. My assumption is that this is due to the “Real time update” func...
