Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Where the Approval Logic for Customer User self-registration Process is defined

anna_maksymova
Tera Guru

Hi,

 

our customer wants to update the Approval logic for the Customer self-registration process.

Currently the sn_customerservice.customer_admin User of the Account is getting an Approval Record for a new member (Table: sn_customerservice_registration), who filled in the Customer Registration Form.

 

I can't find the artifact that triggers the Approval Record for the sn_customerservice.customer_admin - maybe I overlooked it.

 

Please help!:)

1 ACCEPTED SOLUTION

anna_maksymova
Tera Guru

Hi,

I found the place where the Approval is being triggered - its the Workflow names "Customer Registration" and I have overlooked it:)

anna_maksymova_0-1724242656478.png

 

View solution in original post

1 REPLY 1

anna_maksymova
Tera Guru

Hi,

I found the place where the Approval is being triggered - its the Workflow names "Customer Registration" and I have overlooked it:)

anna_maksymova_0-1724242656478.png