Which features are included in "Standard package"?

jjong
Tera Contributor

‎12-29-2022 08:16 AM

Hi all,

This guide (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...) gives a very good overview of what's included in which package, but I'm left with a list of features I don't know for sure that they're included in the "Standard Package":

  1. AI search
  2. AQI
  3. Unified search (SharePoint)
  4. Connector Hub
  5. KM Service Portal homepage and Knowledge Management widgets
  6. Knowledge article feedback
  7. Knowledge Management dashboard, Self Service Analytics and Knowledge Demand Insights - and are these configurable to own need?
  8. Knowledge Gaps based on clustering
  9. Predictive Intelligence for Knowledge Management --> requires extra license(s)?
  10. Performance Analytics - Content Pack - Knowledge Management
  11. User Experience Analytics

I hope someone can help me with this.

Thanks and my best wishes for 2023!

Judith

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3 REPLIES 3

Community Alums
Not applicable

‎12-29-2022 10:19 PM

Hi @jjong ,

 I don't think there is "Standard" packages anymore!!

You can only get Either Enterprise or Professional packages.

 

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jjong
Tera Contributor
In response to Community Alums

‎12-29-2022 10:32 PM

Thanks for the fast response @Sandee , but I'm pretty sure "Standard" is still around. It's also still advertised, eg. Customer Service Management - CSM - ServiceNow and ds-customer-service-management.pdf (servicenow.com).

Where did you find it is stopped?

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Community Alums
Not applicable
In response to jjong

‎12-29-2022 10:45 PM

Hi @jjong ,

 Ohk!!

You can connect with the ServiceNow Account excutive who has been associated with your company , they can give you the right information.

 

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