Which features are included in "Standard package"?
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ā12-29-2022 08:16 AM
Hi all,
This guide (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-...) gives a very good overview of what's included in which package, but I'm left with a list of features I don't know for sure that they're included in the "Standard Package":
- AI search
- AQI
- Unified search (SharePoint)
- Connector Hub
- KM Service Portal homepage and Knowledge Management widgets
- Knowledge article feedback
- Knowledge Management dashboard, Self Service Analytics and Knowledge Demand Insights - and are these configurable to own need?
- Knowledge Gaps based on clustering
- Predictive Intelligence for Knowledge Management --> requires extra license(s)?
- Performance Analytics - Content Pack - Knowledge Management
- User Experience Analytics
I hope someone can help me with this.
Thanks and my best wishes for 2023!
Judith
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ā12-29-2022 10:19 PM
Hi @jjong ,
I don't think there is "Standard" packages anymore!!
You can only get Either Enterprise or Professional packages.
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ā12-29-2022 10:32 PM
Thanks for the fast response @Sandee , but I'm pretty sure "Standard" is still around. It's also still advertised, eg. Customer Service Management - CSM - ServiceNow and ds-customer-service-management.pdf (servicenow.com).
Where did you find it is stopped?
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ā12-29-2022 10:45 PM
Hi @jjong ,
Ohk!!
You can connect with the ServiceNow Account excutive who has been associated with your company , they can give you the right information.