Which OOB Role can be applied to a User Group to disable Case Create New ? Sample CS will also help.
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‎03-21-2024 11:14 AM
I want to disable access to Create New Cases for specific User Groups using ServiceNow OOB Roles.
e.g. a user say 'Jonathan' from a group say 'Service Desk' should only have Read-only access to Cases. The user should not be able to access All->Cases->Create New. However, the user can access any case for Read-Only.
If there is no OOB Role(s), how can we achieve the same restriction using Client-Script/UI Policy ? A sample script/policy would really help.
Would appreciate a quick help.
Thank You.
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‎03-21-2024 11:28 AM - edited ‎03-21-2024 11:28 AM
Hi @M Bala Krishna,
Apply the restriction at ACL [ create ] level, add the script to check current user belong to specific group or not, based on result return the true/or/false value.
-Thanks,
AshishKM
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‎03-21-2024 11:32 AM
Thank You @AshishKM for your quick response.
sorry to say I don't have privileges to elevate to security_admin to work with ACLs. So have to limit to Client Script/UI Policy at the moment.
Would be helpful if any sample CS/UI Policy is provided.
Thank You.