Email reply, reply all and forward buttons not visible on CSM/FSM workspace.

[moeiz]

In csm/fsm workspace, an email is received in ServiceNow instance and it create a case, so this email does not have subject line and when i open this email in workspace their is no reply, reply all and forward buttons visible to me. How can i fix this ?

Note:- For security reasons I can't share any images.

[ersureshbe]

Hi, What is the version of ServiceNow Instance? If its Vancouver, it will be available by default. Does that functionality exist before and not available after some implementation?

[moeiz]

Hi Suresh, The instance is on the Vancouver version, we are seeing this issue for the first time.

The emails with subject line has reply, reply all and forward button, but these buttons are not visible in emails with no subject line.

Regards,

Mohammed Moeiz.

[Community Alums]

Hey,

I am also facing the same issue after we upgraded from the Utah to the Washington version.

Maybe some configuration got changed but not sure which one.

Thanks

[Community Alums]

Hello Suresh,

I am also facing the same issue after we upgraded from the Utah to the Washington version. In Utah it was present. Do you know what is the cause?

Thanks