Who is assigned a ticket, It should come by the default on the user field in the Time card record

mania
Tera Contributor

‎06-19-2024 02:42 AM

Hi,

 

The person who is assigned a ticket, It should come by the default on the user field in the Time card record in incident form.

Can anyone help on this, It will be usefull.

mania_0-1718789956304.png

 

Thanks!

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Tony Chatfield1
Kilo Patron

‎06-19-2024 01:52 PM

Hi, unfortunately a partial screenshot does not help clarify how your instance is configured.
If the entry is manually created from the timecard table, then normally population would be via a before BR that sets your user by dot.walking to the task.assigned_to field when the record is saved.
But if you want the field to be populated in the UI before the record is saved, then you will need a client script( probably onChange for task field) and glideAjax to look up the task assignee value and return it to the client script, which will then populate the form.

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