Search can't lookup for the first 3 characters of a catalog item in CSM portal

[riddhi wasurkar]

Hello all,

In the CSM portal while I search with the first 3 characters of a catalog item, it will not find any result. When I add * after the 3 characters of a catalog item then i will find the result for the particular catalog item, but when i search for the other catalog item it will not give any result. I need to search catalog items with the first 3 characters in CSM portal. 

Please find the below screenshot:

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Any help resolving this search issue would be greatly appreciated.
Thank You!

[riddhi wasurkar]

@ Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree , @Dr Atul G- LNG, @Kieran Anson, @Abhishek Thakur , @Mark Manders 

Hello all,

Please check the above question and let me know if anyone has any idea regarding this.
Thank you!!

[Dr Atul G- LNG]

Hi @riddhi wasurkar 

Sandeep already provided the link for the solution. Did you check that?

[riddhi wasurkar]

Hi @Dr Atul G- LNG ,

I will check the document which is shared by Sandeep and let you know.
Thank you!

[Sandeep Rajput]

@riddhi wasurkar Please refer to this thread https://www.servicenow.com/community/now-platform-forum/search-suggestion-in-service-portal-doesn-t-... it addresses the exact same question.

Please mark the response helpful and accepted solution if it addresses your question.