With the help of targeted communication ,How can i send mass emails for same multiple cases in CSM.

Paras6
Kilo Contributor

‎09-27-2018 02:26 AM

How this can be done of mass emails for same multiple cases. Assume multiple users have created same cases for knowing benefit plans.so instead of sending individual email,how can i send mass email to users for same request.

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gerritkuilder
ServiceNow Employee
ServiceNow Employee

‎06-11-2019 04:46 AM

Hello Paras,

 

not sure if you have seen this: https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-...

 

The Targeted Communications application provides the ability to create and send articles and emails to internal and external customers.

Users with the publications author (sn_publications.author) and publications administrator (sn_publications.admin) roles can use the Targeted Communications application to author publication articles and emails for employees, customer contacts and accounts, and consumers. Articles are available for viewing from the self-service portals and can also be sent out as email notifications.

 

Hope this helps,

 

Gerrit Kuilder