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04-05-2021 02:31 PM
Hi -
Currently on New York, we are setting up the CSM portal and are running into an issue with our standard SSO. When pressing the login button we are briefly redirected to the loginpage before SSO takes us away to another page. I have found a couple of posts around this and a KB0748198 that recommends i update options schema on the login page but have not had any luck. I double checked the page is public as well.
Does anyone have suggestions? Please let me know if there is any more info i can provide.
Thanks,
Dan
Solved! Go to Solution.
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Customer Service Management
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04-27-2021 09:15 AM
I opened a support case in the HI portal and they provided this KB Article which resolved my issues...
KB0719767 - Disable SSO auto redirection for some Portals to local login while still keeping SSO authentication for others
https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_home
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04-06-2021 04:25 AM
Hi, Could you explain a bit more detailed. Please elaborate the following statement
"When pressing the login button we are briefly redirected to the loginpage before SSO takes us away to another page. "
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04-27-2021 09:15 AM
I opened a support case in the HI portal and they provided this KB Article which resolved my issues...
KB0719767 - Disable SSO auto redirection for some Portals to local login while still keeping SSO authentication for others
https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_home
