Work Notes List?

[Andrew Bishop1]

Does anyone know what this Work Notes list accomplishes?

[marclindsay · Accepted solution]

This is how they are defined for Incidents, but I believe this would be the same for Customer Service Management also. 

Watch list	Users who receive notifications about this incident when comments are added. Click the add me icon to add yourself to the watch list.
Work notes list	Users who receive notifications about this incident when work notes are added. Click the add me icon to add yourself to the work notes list. Note: The administrator must add or activate an email notification for the work notes list.

You can refer to this link also 

Difference between Worknotes and Watchlist

If this helps, please mark the answer as correct answer/helpful/accept the solution.

[MichaelHaring]

Curious - if you have the incident assigned to yourself, you'll get all of these updates regardless right? Only if this incident is assigned elsewhere, but you would like to receive notifications you would use these? 

Thanks!