Workspace widget not showing correct columns

Jaswinder Kaur
Tera Contributor

‎10-20-2022 04:59 AM

Hi All,

 

I am working on CSM Workspace. On the workspace homepage there is one Widget which is showing the data from a report. The report is a counter type of report showing the total count of task. When we click on the count of that widget it opens the list of records of the task table. The list layout should be "XYZ View" which I have already selected on the report style. In dev instance when I am clicking on the widget to open the list view of that record it is opening the correct "XYX View" but when I clicking on the widget in test instance workspace , the list layout is showing wrong set of columns and it is not coming from some view but some random columns. Can anyone suggest anything on how to make the view correct for workspace widget. I have compared everything from dev instance and test instance but nothing is working.

 

FYI - Providing the screenshot of widget on workspace 

JaswinderKaur_0-1666267088911.png

When I am clicking on this number to open list view it is showing me wrong set of columns in test instance. In dev instance everything is working fine.

 

Please provide any suggestions to fix this.

 

Thanks, 

Jaswinder Kaur

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7 REPLIES 7

Anil Lande
Kilo Patron

‎10-20-2022 05:06 AM

Hi,

1. Make sure you have moved the new View in QA through update sets. 

2. Compare URL in DEV and QA, it should contain correct view name when your click on widget.

3. Try clearing cache and user preferences or impersonate a different user (not recently used for testing). 

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
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Jaswinder Kaur
Tera Contributor
In response to Anil Lande

‎10-20-2022 05:16 AM

I tried all these things but the correct view is not coming when clicking on the widget, it is showing some random columns.

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Community Alums
Not applicable

‎10-20-2022 05:11 AM

Hi @Jaswinder Kaur ,

The Number or the list inside you see based on the data you have in that very instance.

The data you have in test instance is different from dev.

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Jaswinder Kaur
Tera Contributor
In response to Community Alums

‎10-20-2022 05:15 AM

I am not talking about the number on the report , When I am clicking on the report it is showing the wrong set of coulmns on the list . The list view is not correct it should show "XYZ View" as mentioned on the report cofiguration.

 

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