Write operation against 'sys_attachment' from scope 'sn_customerservice' has been refused due to the

[Hafsa1]

I have insert BR written to add attachment from sys_attachmnet table to csm table. Attachment getting added when raising from admin user, but when raising from end user/ITIL user then getting below error:-

Write operation against 'sys_attachment' from scope 'sn_customerservice' has been refused due to the table's cross-scope access policy

Already created scope policy and it is working only for admins

[Ankur Bawiskar]

@Hafsa1 

cross scope doesn't differentiate between admin or non-admins

if it's working with admin then it should work with non-admins as well

share your BR script and what's your actual requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hafsa1]

After insert BR written on "sn_customerservice_north_america_procurement" table

var gr = new GlideRecord("sys_attachment");

    //gr.addQuery("table_name", "ZZ_YYsn_customerservice_north_america_procurement");

    gr.addQuery("table_sys_id", current.sys_id);

    gr.query();

    while(gr.next()) {

        gr.table_name = "sn_customerservice_north_america_procurement";

        gr.update();

        //new global.VariableUtil().copyAttachment(gr.sys_id, "sn_customerservice_north_america_procurement", current.sys_id);

    }

[Hafsa1]

created below scoped but still getting error from admin as well

[Ankur Bawiskar]

@Hafsa1 

what's your actual requirement?

Please share complete details.

If my response helped please mark it correct and close the thread so that it benefits future readers.