Write operation against 'sys_attachment' from scope 'sn_customerservice' has been refused due to the

[Hafsa1]

I have insert BR written to add attachment from sys_attachmnet table to csm table. Attachment getting added when raising from admin user, but when raising from end user/ITIL user then getting below error:-

Write operation against 'sys_attachment' from scope 'sn_customerservice' has been refused due to the table's cross-scope access policy

Already created scope policy and it is working only for admins

[Ankur Bawiskar · Accepted solution]

@Hafsa1 

this line in record producer script will do the job in both native and portal.

Working solution here, give your correct variable name

new global.VariableUtil().copyAttachment(producer.my_file,'sn_customerservice_case', current.sys_id);

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hafsa1]

thanks , this works