The Brazil release adds new capabilities to Collaborative Work Management, helping teams turn unstructured information into actionable work faster and accelerate cross-platform alignment and delivery visibility. With ServiceNow Otto task generation, hybrid project management connecting CWM and Project Workspace, customizable agile sprint tracker and CWM dashboards, and native Lists, CWM continues to close the gap between individual execution and enterprise outcomes.
📌 Please check out the Deep Dive Content attached to this post for the release overview
CWM Capabilities
ServiceNow Otto Task Generation: From Unstructured Input to Actionable Tasks
Teams shouldn't have to manually comb through meeting notes, planning files, or PDFs to figure out what needs to get done. ServiceNow Otto task generation reads external documents and natural-language prompts to identify actionable work items and automatically map them into structured CWM tasks.
- Generate CWM tasks from natural-language prompts, uploaded documents, or both
- Automatically identify actionable work items and map them to the appropriate CWM fields
- Eliminate manual effort spent extracting, structuring, and entering tasks
Available with CWM Advanced or CWM Professional Plus.
Hybrid Project Management with CWM
Project tasks and CWM tasks used to live in two disconnected tools with no shared status. Hybrid project management connects Project Workspace and CWM so task status, dates, and comments stay in sync automatically across both platforms, empowering team members to own their execution while maintaining clear ownership boundaries with project managers.
- Team members can create and edit their own child tasks and stories, without added access requirements
- Real-time project task status, dates, and comments are reflected across CWM and Project Workspace
- Clear ownership boundaries are maintained between managers and teams, keeping execution accountable
Available with CWM Advanced or CWM Standard.
Agile Sprint Tracker and CWM Dashboards: Real-Time Visibility into Delivery Health
Teams used to rely on outdated or incomplete reports to gauge delivery health and risk. Now, flexible, real-time dashboards surface health, trends, and risk the moment something needs attention.
- Create and customize multiple dashboards to focus on what matters most for different teams and projects
- Visualize key metrics with ready-to-use and customizable widgets for sprint performance, progress, or workload
- Export dashboard data for faster analysis and follow-up
Available with CWM Advanced or CWM Standard.
Lists in CWM: One Unified View of Key Work Artifacts
Lists in CWM give users a way to create and manage key work artifacts like Epics, Defects, and Sprints in a native CWM experience, giving teams flexible ways to view and connect work across boards.
- Bring key work artifacts into view with native Lists for Epics, Defects, Sprints, and custom lists
- Customize and refine work views with flexible filters, sorting, and grouping, with AI assistance to generate filters
- Connect and share work across boards with Lists that teams can create, reuse, and open by link
Available with CWM Advanced or CWM Standard.
ServiceNow Otto Child Task Generation
Alongside these major features, the Brazil release also introduces ServiceNow Otto child task generation, letting teams split any CWM task into smaller, assignable child tasks with a single click, so leads no longer have to draft every sub-task by hand.
Available with CWM Advanced or CWM Professional Plus.
Together, these Brazil release enhancements reflect CWM's continued evolution as a true work orchestration platform, one where AI handles the manual work and teams stay focused on delivery. Whether you're running sprints, managing cross-functional programs, or simply trying to keep everyone aligned, the Brazil release gives you smarter tools to do it all in one place.
To view the Deep Dive Content (f.k.a Delta Decks) (additions and innovations with each release), click here. For more information, schedule a meeting and demo with your account team, or contact us here. You can also access CWM on the ServiceNow Store here.
